How many links are there between your question and the answer you need? In the manufacturing industry, a simple question can pass through several departments or parties before there is clarity. This takes time and makes collaboration unnecessarily complicated. Within LM Systems and LinMotion, we choose a different approach. We keep contact personal, understand the day-to-day reality of our customers and try to direct questions as closely as possible to the right specialist.
Beyond a quick answer
Short lines of communication in the manufacturing industry are often associated with speed. Yet the value lies not only in how quickly someone answers the phone or responds to an email. In our view, it is mainly about the distance between your question and the person who can help you further.
The fewer handover moments are needed, the smaller the chance of miscommunication. In addition, an employee who knows your organisation, issue or previous choices does not have to start from the beginning every time. This makes discussions more concrete and helps to achieve clarity more quickly. For us, this way of working together is part of our service.
The art of accessibility
Technical projects already require enough coordination within your own organisation. A supplier should not add extra complexity to this. That is why we work with direct contact between customers and our specialists. As a result, commercial, technical and practical knowledge are close to one another.
You notice this, for example, when a question changes during the engineering process. You do not then have to start again with another organisation or department. We know the background of the project and can continue from that context. For us, easy collaboration is found precisely in moments like these. No complicated contact, but knowing who can help you further.
Knowledge and involvement in your technical challenge
In the manufacturing industry, an answer is only useful when it fits the application, planning and technical principles.
That is why we try not only to hear what you are asking, but also to understand why you are asking it. Our specialists can think along with engineers from an early stage and support calculations. This makes specialist knowledge directly usable within your own development process.
At LinMotion, this involvement goes one step further when a larger part of the engineering work and development is entrusted to us in the form of complete modules. This allows your own engineering capacity to remain focused on the machine as a whole. The added value therefore lies not only in what we know. It is about making that knowledge available to your team at the right moment.
Certainty and reliability create room in the planning
A technically sound solution is only one part of a successful project. You also need to know when you will receive information, what has been agreed and whether you can proceed with the next step.
This requires clear communication.
At LM Systems, we therefore pay a great deal of attention to availability, stock and delivery reliability. This is relevant for technical buyers, but equally for engineers and planners. When material, information or a change affects the progress of a machine, you want clarity about this in good time.
For us, reliability also means communicating when something proceeds differently than expected. Short lines of communication make that conversation easier. You know who you can turn to, and we know the context behind your question.
Part of the process
As a supplier, we understand your way of working. Technical principles do not have to be explained from scratch every time. There is also a greater understanding of the requirements set by your engineering, purchasing and production teams. This makes a supplier more than a party that delivers something at the end of a request.
That is also how we at LM Systems and LinMotion view our role. We want to be easily accessible, remain substantively involved, provide clarity and take work off your hands where this is useful. This combination ensures that collaboration does not stand alongside your technical process, but connects to it logically.
Are you working on a new machine or would you like to be able to act more quickly with a specialist within an existing project? We would be happy to think along with your engineering, purchasing or technical team. Contact us for a consultation with our specialists.